Salesforce Service Cloud For Dummies
Learn how to provide top-grade customer service anywhere, anytime with Salesforce Service Cloud Salesforce Service Cloud empowers your service organization to interact with customers through any ch…
- Edisi
- -
- ISBN/ISSN
- 9781119010685
- Deskripsi Fisik
- 364 hlm
- Judul Seri
- -
- No. Panggil
- 658.812 PAZ s
Humanizing the Education Machine How to Create Schools That Turn Disengaged K…
A clear roadmap for the new territory of education Education in the U.S. has been under fire for quite some time, and for good reason. The numbers alone tell a very disconcerting story: according t…
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- -
- ISBN/ISSN
- 9781119283102
- Deskripsi Fisik
- 300 hlm
- Judul Seri
- -
- No. Panggil
- 371.207 MIL h
Experiential Marketing : Secrets, Strategies, and Success Stories from the Wo…
As customers take control over what, when, why, and how they buy products and services, brands are facing the complete breakdown and utter failure of passive marketing strategies designed more than…
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- -
- ISBN/ISSN
- 9781119145875
- Deskripsi Fisik
- 214 hlm
- Judul Seri
- -
- No. Panggil
- 658.8 SMI e
Decision Management: How to Assure Better Decisions in Your Company
Why do the people in some companies continually dazzle us with their brilliant decisions while those in others make one blunder after another? Do they understand their businesses better? Are they j…
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- -
- ISBN/ISSN
- 9780787956264
- Deskripsi Fisik
- 230 hlm
- Judul Seri
- -
- No. Panggil
- 658.403 YAT d
7 Lessons for Leading in Crisis
One of the country's most trusted leaders offers time-tested and real world advice for leading in economic hard times From business giant Bill George, the acclaimed author of Wall Street Journal 's…
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- -
- ISBN/ISSN
- 9780470531877
- Deskripsi Fisik
- 139 hlm
- Judul Seri
- -
- No. Panggil
- 658.4056 GEO s
The Art of Authenticity: Tools to Become an Authentic Leader and Your Best Self
The Art of Authenticity is a guide to becoming a better leader by achieving your best self. All people bring different sides of themselves to various situations. This book will show you how to broa…
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- ISBN/ISSN
- 9781119153429
- Deskripsi Fisik
- 202 hlm
- Judul Seri
- -
- No. Panggil
- 658.4092 THA a
The New Rules of Marketing and PR : How to Use Content Marketing, Podcasting,…
The seventh edition of the pioneering guide to generating attention for your idea or business, packed with new and updated information In the Digital Age, marketing tactics seem to change on a…
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- 7th Edition
- ISBN/ISSN
- 9781119651543
- Deskripsi Fisik
- 430 hlm
- Judul Seri
- -
- No. Panggil
- 658.872 SCO n
New Rules of Sales and Service: How to Use Agile Selling, Real-Time Customer …
The essential roadmap for the new realities of selling when buyers are in charge Sales and service are being radically redefined by the biggest communications revolution in human history. Today buy…
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- ISBN/ISSN
- 9781119272427
- Deskripsi Fisik
- 292 hlm
- Judul Seri
- -
- No. Panggil
- 658.8 SCO n
Information-Driven Business : How to Manage Data and Information for Maximum …
Information doesn't just provide a window on the business, increasingly it is the business. The global economy is moving from products to services which are described almost entirely electronically…
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- -
- ISBN/ISSN
- 9780470625774
- Deskripsi Fisik
- 216 hlm
- Judul Seri
- -
- No. Panggil
- 658.4038 HIL i
The Leadership Contract Field Guide: The personal roadmap to becoming a truly…
he Leadership Contract Field Guide provides a practical blueprint for implementing the Leadership Contract. Reading is one thing, but new ideas cannot be useful until they are put into practice―s…
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- Edisi 1
- ISBN/ISSN
- 9781119440659
- Deskripsi Fisik
- v+248 Hlm
- Judul Seri
- -
- No. Panggil
- 658.4092 MOL l
Digital Marketing : For dummies
Written with the marketer's best interests in mind, this friendly, down-to-earth guide shows you how to use proven digital marketing strategies and tactics to expand the reach of your brand, increa…
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- Edisi 1
- ISBN/ISSN
- 9781119235590
- Deskripsi Fisik
- vii+334 Hlm
- Judul Seri
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- No. Panggil
- 658.872 DEI d
The Business Blockchain : Promise, practice, and application of the next inte…
Blockchains are new technology layers that rewire the Internet and threaten to side-step older legacy constructs and centrally served businesses. At its core, a blockchain injects trust into the ne…
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- Edisi 1
- ISBN/ISSN
- 9781119300311
- Deskripsi Fisik
- vii+180 Hlm
- Judul Seri
- -
- No. Panggil
- 004.678 MOU b
Agile Engagement : How to drive lasting results by cultivating a flexible, re…
Many organizations fail to realize and harness the power of their most valuable asset—their employees. Though they can be developed into a true competitive advantage, engagement isn't attainable …
- Edisi
- Edisi 1
- ISBN/ISSN
- 9781119286912
- Deskripsi Fisik
- v+256 Hlm
- Judul Seri
- -
- No. Panggil
- 658.312 JAR a
Sales Growth
The challenges facing today's sales executives and their organizations continue to grow, but so do the expectations that they will find ways to overcome them and drive consistent sales growth. T…
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- Edisi 2
- ISBN/ISSN
- 9781119281085
- Deskripsi Fisik
- vii+297 Hlm
- Judul Seri
- -
- No. Panggil
- 658.81 BAU s
Managing the Millenials : Discover the core competencies for managing today's…
The Builders, Baby Boomers, Generation X, and Millennials―all make up workforces in every type of industry all over the world. The generational gaps are numerous and distinctly different between …
- Edisi
- Edisi 2
- ISBN/ISSN
- 9781119261681
- Deskripsi Fisik
- ix+214 Hlm
- Judul Seri
- -
- No. Panggil
- 658.300842 ESP m
Quantum Negotiation : The art of getting what you need
uantum Negotiation is a handbook for getting what you need using a mindset and behaviors based on a refreshingly expansive perspective on negotiation. Rather that viewing every negotiation as an an…
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- Edisi 1
- ISBN/ISSN
- 9781119374862
- Deskripsi Fisik
- v+163 Hlm
- Judul Seri
- -
- No. Panggil
- 658.4052 WAL q
The Effective Manager
The Effective Manager is a hands-on practical guide to great management at every level. Written by the man behind Manager Tools, the world's number-one business podcast, this book distills the auth…
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- Edisi 1
- ISBN/ISSN
- 9781119244608
- Deskripsi Fisik
- v+194 Hlm
- Judul Seri
- -
- No. Panggil
- 658.302 HOR e
Achieve with Accountability : Ignite engagement, ownership, perseverance, ali…
Achieve with Accountability presents a recipe for awakening the whatever it takes attitude to achieve what matters most to individuals, teams and organizations. Discover how to transform accountabi…
- Edisi
- Edisi 1
- ISBN/ISSN
- 9781119314080
- Deskripsi Fisik
- vii+172 Hlm
- Judul Seri
- -
- No. Panggil
- 650.1 EVA a
Learning Leadership
Learning Leadership: The Five Fundamentals of Becoming an Exemplary Leader (ISBN: 978-1-119-14428-1; Wiley; May 2016) is a comprehensive guide to unleashing the inner-leader in us all and to buildi…
- Edisi
- Edisi 1
- ISBN/ISSN
- 9781119144281
- Deskripsi Fisik
- xi+248 Hlm
- Judul Seri
- -
- No. Panggil
- 658.4092 KOU l
The Leadership Journer : How to master the four critical areas of being a gre…
The Leadership Journey charts a course through four critical areas of being a great leader. Written by Korn Ferry CEO Gary Burnison, this book brings world-renown people and talent development expe…
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- Edisi 1
- ISBN/ISSN
- 9781119234852
- Deskripsi Fisik
- ix+96 Hlm
- Judul Seri
- -
- No. Panggil
- 658.4092 BUR l
The Ideal Team Player : How to Recognize and cultivate the three essential vi…
In his classic book, The Five Dysfunctions of a Team, Patrick Lencioni laid out a groundbreaking approach for tackling the perilous group behaviors that destroy teamwork. Here he turns his focus to…
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- Edisi 1
- ISBN/ISSN
- 9781119209591
- Deskripsi Fisik
- vii+219 Hlm
- Judul Seri
- -
- No. Panggil
- 658.4092 BOH i
Customer Obsessed : A whole company approach to delivering exceptional custom…
Customer Obsessed looks at customer experience through the lens of the cloud to bring you a cutting-edge handbook for customer experience. Cloud technology has been hailed as a game-changer, but a …
- Edisi
- Edisi 1
- ISBN/ISSN
- 9781119326038
- Deskripsi Fisik
- iii+257 Hlm
- Judul Seri
- -
- No. Panggil
- 658.8343 BER c
The Art of Strategic Leadership : How leaders at all levels prepare themselve…
Today's organizations face two daunting challenges: 1. How to create new sources of competitive advantage to sustain long-term growth, and 2. How to engage leaders at every level of the organizatio…
- Edisi
- Edisi 1
- ISBN/ISSN
- 9781119213055
- Deskripsi Fisik
- v+192 Hlm
- Judul Seri
- -
- No. Panggil
- 658.4092 STO a
Inbound Selling : How to change the way you sell to match how people buy
Over the past decade, Inbound Marketing changed the way companies earn buyers' trust and build their brands - through meaningful, helpful content. However, that change brought unprecedented access…
- Edisi
- Edisi 1
- ISBN/ISSN
- 9781119473411
- Deskripsi Fisik
- ix+250 Hlm
- Judul Seri
- -
- No. Panggil
- 658.85 SIG i
Inbound Organization : How to build and strengthen your company's future usin…
We’re in a major shift in a fundamental aspect of how businesses grow, how buyers purchase, and how businesses build meaningful conversations and customer relationships. Companies who align their…
- Edisi
- Edisi 1
- ISBN/ISSN
- 9781119482451
- Deskripsi Fisik
- vii+244 Hlm
- Judul Seri
- -
- No. Panggil
- 658.812 TYR i
The Bullseye Principle : Mastering intention-based communication to collabora…
The Bullseye Principle is the definitive how-to guide for communicating, collaborating, and executing as a leader in the corporate arena. With these “soft skills” trending above technical knowl…
- Edisi
- Edisi 1
- ISBN/ISSN
- 9781119484714
- Deskripsi Fisik
- vii+296 Hlm
- Judul Seri
- -
- No. Panggil
- 658.45 LEW b
Conscious : The power of awareness in business and life
ur world is changing faster than our ability to adapt. Ambushed by speed, complexity, and uncertainty, many of us are unprepared for this acceleration. We act on autopilot as new challenges confron…
- Edisi
- Edisi 1
- ISBN/ISSN
- 9781119508458
- Deskripsi Fisik
- viii+258 Hlm
- Judul Seri
- -
- No. Panggil
- 658.406 ROS c
5 Voices : How to communicate effectively with everyone you lead
5 Voices is the code for unlocking your capacity to have honest conversations and build deeper, more authentic relationships with your teams, your families and your friends. In order to lead others…
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- Edisi 1
- ISBN/ISSN
- 9781119111092
- Deskripsi Fisik
- vii+225 Hlm
- Judul Seri
- -
- No. Panggil
- 658.4092 KUB l
Entrepreneur Revolution : How to develop your entrepreneurial mindset and sta…
We are living in revolutionary times; times with an impact as significant and far-reaching as the previous Industrial Revolution was to the Agricultural Age. Technological shifts have allowed micro…
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- Edisi 2
- ISBN/ISSN
- 9780857087829
- Deskripsi Fisik
- 1+284 Hlm
- Judul Seri
- -
- No. Panggil
- 658.11 PRI e
Why Winners Win
Why Winners Win identifies the crucial elements of business success and provides step-by-step guidance on getting there. Author Gary Pittard shows you why consistent results are the key contributin…
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- Edisi 1
- ISBN/ISSN
- 9780730334163
- Deskripsi Fisik
- xiii+165 Hlm
- Judul Seri
- -
- No. Panggil
- 158.1 PIT w
Simple Thinking : How to remove complexity from life and work
Simple behaviours that unclutter your mind and help you realise your true potential Awaken your passion and tap into your inner greatness as you remove the metaphorical clutter from your life wi…
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- Edisi 1
- ISBN/ISSN
- 9780857086877
- Deskripsi Fisik
- 3+182 Hlm
- Judul Seri
- -
- No. Panggil
- 650.1 GER s
Hacking Sales
Hacking Sales helps you transform your sales process using the next generation of tools, tactics and strategies. Author Max Altschuler has dedicated his business to helping companies build modern, …
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- Edisi 1
- ISBN/ISSN
- 9781119281641
- Deskripsi Fisik
- vii+144 Hlm
- Judul Seri
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- No. Panggil
- 658.81 ALT h
The Innovation Formula : The 14 Science-Based Keys for Creating a Culture Whe…
The Innovation Formula delivers strategies for building a culture where innovation can thrive, based on actual scientific research. Author Amantha Imber holds a PhD in organisational psychology, an…
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- Edisi 1
- ISBN/ISSN
- 9780730326663
- Deskripsi Fisik
- vii+206 Hlm
- Judul Seri
- -
- No. Panggil
- 658.406 IMB i
Building an Innovative Learning Organization: A Framework to Build a Smarter …
What makes organizations successful? Today, most successful companies are learning organizations. Building an Innovative Learning Organization shows you how to join their ranks and bring your organ…
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- Edisi 1
- ISBN/ISSN
- 9781119157458
- Deskripsi Fisik
- xv+262 Hlm
- Judul Seri
- -
- No. Panggil
- 658.3124 SAR b
Leadership Results: How to Create Adaptive Leaders and High-Performing Organi…
A model for developing the leaders and delivering the leadership results the world needs Leadership Results explores the fall of traditional leadership thinking and the struggling multibillion dol…
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- Edisi 1
- ISBN/ISSN
- 9780730345374
- Deskripsi Fisik
- xxii+347 Hlm
- Judul Seri
- -
- No. Panggil
- 658.4092 SAL l
Reimagining Work: Strategies to Disrupt Talent, Lead Change, and Win with a F…
Reimagining Work is the business leader's guide to surviving—and thriving—in the new on-demand economy. As the business and workplace environments evolve, traditional management strategies are …
- Edisi
- Edisi 1
- ISBN/ISSN
- 9781119389569
- Deskripsi Fisik
- vii+166 Hlm
- Judul Seri
- -
- No. Panggil
- 658.311 BIE r
The Little Book of Results : A Quick Guide to Achieving Big Goals
'It is easier to complicate than to simplify' - this book takes up that challenge and aims to refine and clarify the theories in the original Results to produce a more succinct route to clarity and…
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- Edisi 1
- ISBN/ISSN
- 9780857087805
- Deskripsi Fisik
- xiv+280 Hlm
- Judul Seri
- -
- No. Panggil
- 658.4012 SMA l
The Leadership Contract : The Fine Print to Becoming an Accountable Leader
he Leadership Contract provides the manual that leaders around the world need. With only seven percent of employees feeling confident in senior leadership, the problem is evident: disappointing, an…
- Edisi
- Edisi 3
- ISBN/ISSN
- 9781119440536
- Deskripsi Fisik
- vii+239 Hlm
- Judul Seri
- -
- No. Panggil
- 658.4092 MOL l
The Gift of Time: How Delegation Can Give you Space to Succeed
What is the main thing that stops you doing all those things you'd love to do? That stops you trying a new idea, starting a new hobby, looking for new opportunities or finishing that long-overdue p…
- Edisi
- Edisi 1
- ISBN/ISSN
- 9780857085955
- Deskripsi Fisik
- v+266 Hlm
- Judul Seri
- -
- No. Panggil
- 658.402 THO g
Innovation is a State of Mind: Simple strategies to be more innovative in wha…
Everyone says that innovation is important. The problem is that no one tells you how to be innovative. Innovation is a State of Mind sets out a step-by-step guide to creating innovative ideas and p…
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- Edisi 1
- ISBN/ISSN
- 9780730324393
- Deskripsi Fisik
- v+189 Hlm
- Judul Seri
- -
- No. Panggil
- 658.1 OLO i
Great Jobs for Everyone 50 +: Finding Work That Keeps You Happy and Healthy..…
Kerry Hannon's national bestseller, Great Jobs for Everyone 50+, has become the job-hunting bible for people in their forties, fifties, and beyond. With her no-nonsense style, Hannon shows where th…
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- Edisi 1
- ISBN/ISSN
- 9781119363323
- Deskripsi Fisik
- vii+398 Hlm
- Judul Seri
- -
- No. Panggil
- 331.702 HAN g
Get Momentum: How to Start When You're Stuck
A powerful and personalized process to improve your life and advance your career. Do you sometimes feel stuck, despite real efforts to gain momentum on goals you’ve set? Momentum means you…
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- Edisi 1
- ISBN/ISSN
- 9781119180265
- Deskripsi Fisik
- xi+135 Hlm
- Judul Seri
- -
- No. Panggil
- 650.1 WOM g
Stop Selling and Start Leading : How to Make Extraordinary Sales Happen
Make extraordinary sales happen! In the Age of the Customer, sales effectiveness depends mightily on the buyer experience. Despite nearly-universal agreement on the need for creating value in ever…
- Edisi
- Edisi 1
- ISBN/ISSN
- 9781119446286
- Deskripsi Fisik
- vi+214 Hlm
- Judul Seri
- -
- No. Panggil
- 658.85 KOU s
Irrational Persistence: Seven Secrets That Turned a Bankrupt Startup Into a $…
A modern-day Detroit success story that fuels the entrepreneurial fire Irrational Persistence tells the story of Garden Fresh Gourmet, and how two entrepreneurs turned a million-dollar debt to a…
- Edisi
- Edisi 1
- ISBN/ISSN
- 9781119240082
- Deskripsi Fisik
- iii+170 Hlm
- Judul Seri
- -
- No. Panggil
- 338.766 ZIL i
Building an Import / Export Business
This bestselling, up-to-date guide shows you how to start your own import/export business, from researching a raw idea to a successful launch to ongoing, profitable business operations. Complete wi…
- Edisi
- Edisi 4
- ISBN/ISSN
- 9780470120477
- Deskripsi Fisik
- vii+308 Hlm
- Judul Seri
- -
- No. Panggil
- 658.8 WEI b
Capital Projects: What Every Executive Needs to Know to Avoid Costly Mistakes…
A real-world framework for driving capital project success Capital Projects provides an empirically-based framework for capital project strategy and implementation, based on the histories of over 2…
- Edisi
- Edisi 1
- ISBN/ISSN
- 9781119119210
- Deskripsi Fisik
- v+214 Hlm
- Judul Seri
- -
- No. Panggil
- 658.152 BAR c
Work That Works: Emergineering a Positive Organizational Culture
Use cognitive diversity to your advantage and transform your organization. Work That Works is a guide to building better teams and an exceedingly positive workplace culture. Based on the tools and…
- Edisi
- Edisi 1
- ISBN/ISSN
- 9781119387022
- Deskripsi Fisik
- x+200 Hlm
- Judul Seri
- -
- No. Panggil
- 658.4092 BRO w
Marketing Performance: How Marketers Drive Profitable Growth
Drive marketing ROI with an investor's mindset and a proven toolkit. Top marketers today don't shy away from financial accountability. In fact, they actively seek to account for the return on thei…
- Edisi
- Edisi 1
- ISBN/ISSN
- 9781119278337
- Deskripsi Fisik
- vii+185 Hlm
- Judul Seri
- -
- No. Panggil
- 658.8 PER m
Think Bigger: And 39 Other Winning Strategies from Successful Entrepreneurs
In looking for answers, one obvious place to start would be to talk to self-made men and women who themselves are successful. That's exactly what Michael W. Sonnenfeldt—an accomplished entreprene…
- Edisi
- Edisi 1
- ISBN/ISSN
- 9781119426318
- Deskripsi Fisik
- v+228 Hlm
- Judul Seri
- -
- No. Panggil
- 658.409 SON t
Monetizing Innovation: How Smart Companies Design the Product Around the Price
Surprising rules for successful monetization. Innovation is the most important driver of growth. Today, more than ever, companies need to innovate to survive. But successful innovation--measured i…
- Edisi
- Edisi 1
- ISBN/ISSN
- 9781119240860
- Deskripsi Fisik
- ix+241 Hlm
- Judul Seri
- -
- No. Panggil
- 658.5752 RAM m
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