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Customer Obsessed : A whole company approach to delivering exceptional customer experiences

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Penilaian

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Customer Obsessed looks at customer experience through the lens of the cloud to bring you a cutting-edge handbook for customer experience. Cloud technology has been hailed as a game-changer, but a recent IDC report shows that it accounts for less than three percent of total IT spending; why are so many companies neglecting such an enormous asset? This book provides a high-level overview of how the cloud can give you a competitive advantage. You'll learn how to integrate cloud technology into sound customer experience strategy to achieve unprecedented levels of success. More than just a state-of-the-field assessment, this book offers a set of concrete actions you can take today to leverage cloud computing into technical innovation and better business outcomes at all levels of your organization. You'll examine the many factors that influence the customer experience, and emerge with the insight to fine-tune your approach using the power of the cloud.

What kind of advantage is your company leaving on the table? This book guides you through the key drivers of customer success to help you optimize your approach and leverage the future of global technology.

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Ketersediaan

B20200534	658.8343 BER c	My Library	Tersedia
B20200535	658.8343 BER c	My Library	Tersedia

Informasi Detail

Judul Seri

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No. Panggil

658.8343 BER c

Penerbit

Hoboken, NJ : John Wiley and Sons., 2016

Deskripsi Fisik

iii+257 Hlm

Bahasa

English

ISBN/ISSN

9781119326038

Klasifikasi

658.8343

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

Edisi 1

Subjek

Manajemen

Info Detail Spesifik

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Pernyataan Tanggungjawab

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Versi lain/terkait

Lampiran Berkas

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