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TJIPTONO, Fandy, chandra, gregorius. (2016). Service, Quality Dan Satisfaction Edisi 4 (4). Yogyakarta: Andi Yogyakarta.

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TJIPTONO, Fandy, chandra, gregorius. Service, Quality Dan Satisfaction Edisi 4. 4 Yogyakarta: Andi Yogyakarta, 2016. Text.

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TJIPTONO, Fandy, chandra, gregorius. Service, Quality Dan Satisfaction Edisi 4. 4 Yogyakarta: Andi Yogyakarta, 2016. Text.

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TJIPTONO, Fandy, chandra, gregorius. Service, Quality Dan Satisfaction Edisi 4. 4 Yogyakarta: Andi Yogyakarta, 2016. Print.