Gaya APA

Hoffman, K. Douglas. (1980). Services Marketing: Concepts, Strategies and Cases (3rd international ed edition). London: Cengage Learning,.

Gaya Chicago

Hoffman, K. Douglas. Services Marketing: Concepts, Strategies and Cases. 3rd international ed edition London: Cengage Learning,, 1980. Text.

Gaya MLA

Hoffman, K. Douglas. Services Marketing: Concepts, Strategies and Cases. 3rd international ed edition London: Cengage Learning,, 1980. Text.

Gaya Turabian

Hoffman, K. Douglas. Services Marketing: Concepts, Strategies and Cases. 3rd international ed edition London: Cengage Learning,, 1980. Print.