Gaya APA
Groonroos, Christian,. (1990).
Service management and marketing : managing the moments of truth in service competition .
Canada:
Lexington Books.
Gaya Chicago
Groonroos, Christian,.
Service management and marketing : managing the moments of truth in service competition.
Canada:
Lexington Books,
1990.
Text.
Gaya MLA
Groonroos, Christian,.
Service management and marketing : managing the moments of truth in service competition.
Canada:
Lexington Books,
1990.
Text.
Gaya Turabian
Groonroos, Christian,.
Service management and marketing : managing the moments of truth in service competition.
Canada:
Lexington Books,
1990.
Print.