Gaya APA
Rangkuti, Freddy. (2013).
Customer service satisfication & call center berdasarkan ISO 9001 (Cet. 1).
Jakarta:
Gramedia.
Gaya Chicago
Rangkuti, Freddy.
Customer service satisfication & call center berdasarkan ISO 9001.
Cet. 1
Jakarta:
Gramedia,
2013.
Text.
Gaya MLA
Rangkuti, Freddy.
Customer service satisfication & call center berdasarkan ISO 9001.
Cet. 1
Jakarta:
Gramedia,
2013.
Text.
Gaya Turabian
Rangkuti, Freddy.
Customer service satisfication & call center berdasarkan ISO 9001.
Cet. 1
Jakarta:
Gramedia,
2013.
Print.