Gaya APA
Gremler, Dwayne D., Bitner, Mary Jo, Zeithaml, Valarie A.. (2013).
Services Marketing; Integrating Customer Focus Across the Firm (6).
America:
McGraw Hill.
Gaya Chicago
Gremler, Dwayne D., Bitner, Mary Jo, Zeithaml, Valarie A..
Services Marketing; Integrating Customer Focus Across the Firm.
6
America:
McGraw Hill,
2013.
Text.
Gaya MLA
Gremler, Dwayne D., Bitner, Mary Jo, Zeithaml, Valarie A..
Services Marketing; Integrating Customer Focus Across the Firm.
6
America:
McGraw Hill,
2013.
Text.
Gaya Turabian
Gremler, Dwayne D., Bitner, Mary Jo, Zeithaml, Valarie A..
Services Marketing; Integrating Customer Focus Across the Firm.
6
America:
McGraw Hill,
2013.
Print.