Gaya APA

Bateson, John E. G., Hoffman, K. Douglas. (2008). Services marketing (4). China: Cengage.

Gaya Chicago

Bateson, John E. G., Hoffman, K. Douglas. Services marketing. 4 China: Cengage, 2008. Text.

Gaya MLA

Bateson, John E. G., Hoffman, K. Douglas. Services marketing. 4 China: Cengage, 2008. Text.

Gaya Turabian

Bateson, John E. G., Hoffman, K. Douglas. Services marketing. 4 China: Cengage, 2008. Print.