Gaya APA
Zeithaml, Valarie A., Bitner, Mary Jo., Gremler, Dwayne D.. (2006).
Services marketing :integrating customer focus across the firm (4).
Boston ::
McGraw-Hill/Irwin,.
Gaya Chicago
Zeithaml, Valarie A., Bitner, Mary Jo., Gremler, Dwayne D..
Services marketing :integrating customer focus across the firm.
4
Boston ::
McGraw-Hill/Irwin,,
2006.
Text.
Gaya MLA
Zeithaml, Valarie A., Bitner, Mary Jo., Gremler, Dwayne D..
Services marketing :integrating customer focus across the firm.
4
Boston ::
McGraw-Hill/Irwin,,
2006.
Text.
Gaya Turabian
Zeithaml, Valarie A., Bitner, Mary Jo., Gremler, Dwayne D..
Services marketing :integrating customer focus across the firm.
4
Boston ::
McGraw-Hill/Irwin,,
2006.
Print.