Gaya APA
Lovelock, Christopher H., Wirtz, Jochen. (2011).
Services marketing : people, technology, strategy (7).
Upper Saddle River, NJ:
Pearson.
Gaya Chicago
Lovelock, Christopher H., Wirtz, Jochen.
Services marketing : people, technology, strategy.
7
Upper Saddle River, NJ:
Pearson,
2011.
Text.
Gaya MLA
Lovelock, Christopher H., Wirtz, Jochen.
Services marketing : people, technology, strategy.
7
Upper Saddle River, NJ:
Pearson,
2011.
Text.
Gaya Turabian
Lovelock, Christopher H., Wirtz, Jochen.
Services marketing : people, technology, strategy.
7
Upper Saddle River, NJ:
Pearson,
2011.
Print.